Question 1

How can you get in touch with Aroma Buffet W12?

Accepted Answer

Need to book or ask us something? Give us a call on 020 8746 7625 or email reservations@aromabuffet.co.uk. You can also use the contact form on our website. Our opening hours are listed on the main page. We only take reservations for groups of 8 or more, so if you’re a smaller group, please simply walk in.

Question 2

What is your cancellation policy?

Accepted Answer

If you can’t make it to your reservation, please cancel in advance. Cancellations made over 48 hours in advance are free. Any cancellations within 48 hours will be charged the full deposit amount. For group bookings of 15 or more, please contact us directly to discuss your cancellation.

Question 3

Do you have vegetarian, vegan, and gluten-free options?

Accepted Answer

Yes, you do. We’ve got vegetarian, vegan, and gluten-free dishes available, so there’s plenty for you to enjoy. If you’ve got a specific dietary question, just get in touch and we’ll be happy to help.

Question 4

Do you offer Halal meat?

Accepted Answer

Yes, we are proud to be the largest halal buffet in London.

Question 5

Are you wheelchair accessible?

Accepted Answer

Aroma Buffet is on the first floor of West 12 Shopping Centre, which has a public lift.

Question 6

Do you have a dress code?

Accepted Answer

We do not have a dress code. Come as you’re most comfortable.

Question 7

Do you have outdoor seating?

Accepted Answer

No, we do not any outdoor seating.

Question 8

Do you have a private dining area?

Accepted Answer

We do not have a private dining area at Aroma but we do offer large group bookings. Should you wish to discuss large group bookings, please call us on 020 8746 7625 or email us on reservations@aromabuffet.co.uk.

Question 9

Is Aroma child friendly?

Accepted Answer

Yes. We offer everything children love to eat! Please check out prices for further information.

Question 10

What kind of food can you expect at Aroma Buffet W12?

Accepted Answer

You’ll find a Pan-Asian buffet with dishes from across South East Asia and India. There’s plenty to choose from, so you can sample a bit of everything without committing to just one favourite. Handy when the cravings can’t make up their mind, right?

Question 11

How many choices are there?

Accepted Answer

We have around 100 individual options for you to choose from. We would recommend you try a bit of everything.

Question 12

How long can you stay at your table?

Accepted Answer

At weekends and on bank holidays, your table time is 1 hour and 45 minutes from the moment you’re shown to your seat. On weekdays, there’s no time limit, so you can relax and enjoy your meal at your own pace.

Question 13

Where do I park when I visit Aroma?

Accepted Answer

West12 Shopping Centre offers customer parking. The entrance to the car park is on Charecroft Way. Prices for parking start at £3 for the first hour. For more information, please visit West12 Shopping Centre's website under ‘Getting Here’. We recommend checking the website for the most up-to-date parking rates and availability.

Question 14

Is everything in the buffet all you can eat?

Accepted Answer

Yes, food is served non-stop for the duration of your table time. You can also order from the teppanyaki grill, but please note that only one portion can be ordered at a time. Don’t worry, you’re welcome to order as many times as you'd like, and the chefs will prepare each dish fresh for you! Additionally, we offer a variety of desserts and beverages that are also included in the all-you-can-eat experience.

Question 15

Can I bring guests who are not eating?

Accepted Answer

As an all-you-can-eat buffet, we are unable to monitor individual customers. Therefore, we cannot exempt anyone from paying for their seating, even if they do not eat.

Question 16

Can you bring a birthday cake to your table?

Accepted Answer

Yes, you’re welcome to bring your own cake for a birthday or other celebration. Just keep in mind that candles which create smoke, plus sparklers and fountain candles, aren’t allowed for safety reasons. Standard candles are fine.

Question 17

How can I claim a free birthday meal?

Accepted Answer

To claim your free birthday meal, reserve a table at least 48hours in advance. 
The birthday must be on the day of the reservation with a minimum of three other guests, at least 1 must paying full price.
A valid photo ID and reservation confirmation are required. Copies or photographs of your photo ID are not accepted

Question 18

How often is the sashimi replenished?

Accepted Answer

Salmon Sashimi and Sweet Prawn Sashimi are refilled every 15 minutes, ensuring that you can enjoy fresh, high-quality sashimi throughout your meal.

Question 19

Do you cater for allergies and special dietary requirements?

Accepted Answer

Yes, we do our best to help with dietary needs, and we already have vegetarian, vegan and gluten-free options available. If you’ve got a specific allergy, please let a team member know before you order so we can talk you through the dishes. Just a heads-up: because it’s a buffet, we can’t guarantee a completely allergen-free environment.

Question 20

What payment methods do you accept at Aroma Buffet W12?

Accepted Answer

You can pay by credit card, Apple Pay or Google Pay. Nice and easy, no faffing about.

FAQS

Frequently asked questions

How can you get in touch with Aroma Buffet W12?

What is your cancellation policy?

Do you have vegetarian, vegan, and gluten-free options?

Do you offer Halal meat?

Are you wheelchair accessible?

Do you have a dress code?

Do you have outdoor seating?

Do you have a private dining area?

Is Aroma child friendly?

What kind of food can you expect at Aroma Buffet W12?

How many choices are there?

How long can you stay at your table?

Where do I park when I visit Aroma?

Is everything in the buffet all you can eat?

Can I bring guests who are not eating?

Can you bring a birthday cake to your table?

How can I claim a free birthday meal?

How often is the sashimi replenished?

Do you cater for allergies and special dietary requirements?

What payment methods do you accept at Aroma Buffet W12?

ADDRESS

First Floor, West 12 Shopping Centre, Shepherd’s Bush Green, Shepherd's Bush, London W12 8PP

Closest tube stations:
Shepherds Bush (Central Line)
Shepherds Bush (Overground)

OPENING TIMES

Mon & Fri: 12pm- 3pm, 5pm - 10:00pm
Tue - Thu: 5pm - 10:00pm
Saturday: 12pm -10:30pm
Sunday and Bank Holiday: 12pm - 10:00pm

CONTACT

FAQS

Frequently asked questions

How can you get in touch with Aroma Buffet W12?

What is your cancellation policy?

Do you have vegetarian, vegan, and gluten-free options?

Do you offer Halal meat?

Are you wheelchair accessible?

Do you have a dress code?

Do you have outdoor seating?

Do you have a private dining area?

Is Aroma child friendly?

What kind of food can you expect at Aroma Buffet W12?

How many choices are there?

How long can you stay at your table?

Where do I park when I visit Aroma?

Is everything in the buffet all you can eat?

Can I bring guests who are not eating?

Can you bring a birthday cake to your table?

How can I claim a free birthday meal?

How often is the sashimi replenished?

Do you cater for allergies and special dietary requirements?

What payment methods do you accept at Aroma Buffet W12?

ADDRESS

First Floor, West 12 Shopping Centre, Shepherd’s Bush Green, Shepherd's Bush, London W12 8PP Closest tube stations: Shepherds Bush (Central Line) Shepherds Bush (Overground)

OPENING TIMES

Mon & Fri: 12pm- 3pm, 5pm - 10:00pm Tue - Thu: 5pm - 10:00pm Saturday: 12pm -10:30pm Sunday and Bank Holiday: 12pm - 10:00pm

CONTACT

First Floor, West 12 Shopping Centre, Shepherd’s Bush Green, Shepherd's Bush, London W12 8PP

Closest tube stations:
Shepherds Bush (Central Line)
Shepherds Bush (Overground)

Mon & Fri: 12pm- 3pm, 5pm - 10:00pm
Tue - Thu: 5pm - 10:00pm
Saturday: 12pm -10:30pm
Sunday and Bank Holiday: 12pm - 10:00pm